1. Introduction and Scope
Wanderlustpineglade ("we," "us," "our," or "Company") operates the website wanderlustpineglade.com and related services. This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information in connection with our website, booking services, and retreat operations. We are committed to protecting your privacy and maintaining transparency regarding our data practices in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and Japan's Act on Protection of Personal Information (APPI).
2. Information We Collect
Information You Provide Directly: When you make a reservation, create an account, or contact us, we collect your name, email address, phone number, billing and shipping addresses, payment information, travel dates, dietary restrictions or accessibility requirements, and any other information you voluntarily provide. During your stay, we may collect information about your preferences and special requests to enhance your experience.
Information Collected Automatically: When you visit our website, we automatically collect certain information about your device and browsing activity, including IP address, browser type, operating system, pages visited, time spent on pages, referring website, and clickstream data. We use cookies, web beacons, and similar technologies for this collection.
Third-Party Information: We may receive information about you from third parties, including payment processors, travel affiliates, and analytics providers. We may also combine information from multiple sources to improve our services and prevent fraud.
3. How We Use Your Information
We use the information we collect for the following purposes: processing and fulfilling your reservations and payment transactions; communicating with you regarding your booking, stay, and any special requests; improving our website and services based on usage data; personalizing your experience and providing recommendations; marketing and promotional purposes (with your consent where required); conducting surveys, research, and analytics; complying with legal obligations and enforcing our Terms of Service; and detecting, investigating, and preventing fraudulent or unlawful activities.
4. Legal Basis for Processing (GDPR)
For users subject to GDPR, we process your personal information on the following legal bases: performance of a contract (processing necessary to fulfill your reservation and stay); your consent (for marketing communications, non-essential cookies); legitimate interests (improving our services, fraud prevention, analytics); compliance with legal obligations; and protection of vital interests. You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
5. Data Sharing and Third Parties
We do not sell or rent your personal information. However, we may share your information with: service providers and partners who assist us in operating our website and fulfilling reservations (payment processors, email marketing platforms, analytics services); accommodation partners and local guides who support your stay; law enforcement or government agencies when required by law; professional advisors, accountants, and legal counsel; and in the event of a merger, acquisition, or sale of substantially all of our assets. We require all third parties to maintain appropriate security measures and use your information only as necessary to provide services to us.
6. Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar tracking technologies to enhance your experience and collect analytics. Essential cookies are necessary for basic website functionality. Analytics cookies help us understand how you use our site. Marketing cookies allow us to deliver personalized advertising. You can manage your cookie preferences through our cookie banner or browser settings. Disabling certain cookies may affect your ability to use some features of our website.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements. Reservation and payment information is typically retained for seven years for accounting and legal compliance purposes. You can request deletion of your data subject to legal retention requirements, though some information may need to be retained for booking verification or dispute resolution.
8. Data Security
We implement comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server infrastructure, access controls, and regular security audits. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security and you provide your information at your own risk.
9. Your Rights and Choices
GDPR Rights (EU Residents): You have the right to access, correct, delete, or port your personal information; to restrict or object to processing; to withdraw consent; and to lodge a complaint with your local data protection authority. APPI Rights (Japan Residents): You have the right to request confirmation of whether we hold your personal information, request disclosure, request correction or deletion, and request cessation of use, subject to applicable exceptions. To exercise these rights, contact us using the details provided in Section 12.
10. International Data Transfers
Your personal information may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may have different data protection laws. By providing your information, you consent to such transfers. Where required by applicable law, we implement appropriate safeguards, including Standard Contractual Clauses or other mechanisms recognized under GDPR, to ensure your information receives adequate protection.
11. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account immediately. Parents or guardians who believe their child has provided information to us should contact us promptly using the details in Section 12.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:
Wanderlustpineglade
Uchiya 7-4-1, Saitama Minami Ward Uchiya, Saitama 336-0034, Japan
Phone: +81 48-863-6411
Email: info@wanderlustpineglade.com
This policy was last updated on 1 January 2026. We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.